Plan terms

A maintenance plan is a monthly subscription for one vehicle. Each plan includes a set number of visits per month (for example, four visits on the Weekly plan) and the services listed for that plan on our packages page. Prices depend on your vehicle size.

When you start a plan, we charge your card for the first month right away. After that, we charge the same card automatically every month on the same day of the month you signed up. If you signed up on the 29th, 30th or 31st, months without that day are billed on their last day.

By starting a plan you authorize UltraHI Tintz to charge your card the monthly plan price until you cancel. Your card is saved securely with our payment processor, Clover. We never see or store your full card number.

We send a reminder a few days before each charge and a receipt after it, by email, text or both, as you chose when you signed up.

• Your plan covers the number of visits listed for it in each monthly billing period.
• Unused visits do not carry over to the next month.
• A plan covers the one vehicle you signed up with. A second vehicle needs its own plan.
• We schedule visits with you. A cancelled appointment gives the visit back, as long as it is still the same billing period.

You can cancel any time, online, without calling us:

• Log in to My Account with a code we text or email you, then choose Cancel plan.
• Or open the Manage your plan link in any plan email or text (your confirmation, renewal reminders and receipts all include it), then choose Cancel plan.
• Or call or text us at (470) 227-3742 and we will cancel it for you.

When you cancel, we will not charge you again. Your plan stays active, and you can keep using its visits, until the end of the month you have already paid for. We confirm the cancellation by email or text.

Replying STOP to our texts stops text messages only. It does not cancel your plan.

Monthly charges are not refunded for a partial month, because your visits stay available until the end of the period you paid for. If you think you were charged in error, contact us and we will look into it right away.

If a monthly charge does not go through, we let you know and try again over the next several days. You can update your card any time from My Account or the Manage your plan link, and we will try the payment again straight away. If the payment still cannot be collected, your plan is paused until it is paid.

Contact us if you need to pause your plan, for example while your vehicle is away. A paused plan is not billed.

Your monthly price stays the same for as long as you stay on your plan. If we ever need to change it, we will tell you at least 30 days before the new price applies, and you can cancel before then.

UltraHI Tintz, 5145 Shiloh Rd, Suite 113, Cumming, GA 30040. Call or text (470) 227-3742, or email support@ultrahitintz.net. Our Privacy Policy explains how we handle your information.